Process Optimization: Leading the development and implementation of operational strategies to improve productivity, quality, and customer service standards.
Resource Allocation: Managing the allocation of resources, including manpower, equipment, and materials, to ensure optimal utilization.
Supply Chain Management: Coordinating the procurement process, including vendor selection and contract negotiation, to optimize cost-effectiveness and supply chain efficiency.
Performance Monitoring: Analyzing financial reports and operational data to identify trends, forecast future needs, and advise on strategic decisions.

Developing and Implementing Marketing Plans: Creating content and identifying target audiences for each channel.
Managing Relationships: Building and maintaining relationships with key partners, such as distributors and retailers.
Monitoring Competitors: Keeping an eye on competitors’ offerings and pricing tactics to ensure competitiveness.
Sales Growth: Identifying new sales opportunities and developing programs to drive sales within a channel or across multiple channels.
Operational Management: Overseeing day-to-day operations, including managing inventory levels and ensuring timely product delivery

StarLink Professional Services Engineer – Job Description

Overview

At StarLink the PS Engineer role is essentially a combination of a Implementation and After Sales Service Engineer in a single role. Therefore, the PS Engineer would be responsible for the Implementation and  technical Services activities for specific products in an assigned market. 

A Professional Services Engineer’s job responsibilities will include: 

Engineer, implement and monitor security measures for the protection of computer systems, networks and        information
Identify and define system security requirements
Design computer security architecture and develop detailed cyber security designs
Prepare and document standard operating procedures and protocols
Configure and troubleshoot security infrastructure devices
Develop technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks
Ensure that the company knows as much as possible, as quickly as possible about security incidents
Write comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancement
 

Requirements

Proven work experience as a system security engineer or information security engineer of 2- 4
Experience in building and maintaining security systems
Exposure to multiple security technologies like Firewalls, Email and Web gateways, DLP, Endpoints, Load Balancers etc.
Detailed technical knowledge of database and operating system security
Hands on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering, etc
Experience with network security and networking technologies and with system, security, and network monitoring tools
Thorough understanding of the latest security principles, techniques, and protocols
Familiarity with web related technologies (Web applications, Web Services, Service Oriented Architectures) and of network/web related protocols
Problem solving skills and ability to work under pressure
BS degree in Computer Science or related field
Certifications in related products and technologies will be highly preferable.
·         As a PS Engineer Significant travel is involved to work in a global team of professionals.

The Pre-Sales Security Consultant role demands a broad range of skills including:

·      Must have significant customer-facing consulting/advisory Pre-Sales experience.

·      Proven track record of solving complex problems.

·      Excellent written, verbal communication and analytical skills.

·      Highly motivated with the successful ability to manage time and workload.

·      Strong technical skills and ease with software systems.

·      Must be educated to Bachelor’s Degree level or equivalent in Computer Engineering/Science or similar, with a focus on IT Security preferred.

·      Excellent analytical thought processes, and ability to leverage analytical tools such as databases, spreadsheets, programming languages etc.  

·      Experience at working both independently and in a team-oriented, collaborative environment is essential.

·      Confident negotiator and ability to ‘close the deal’.

·      Excellent interpersonal skills at all levels, including people-management, leadership and both written and verbal communication skills.

·      Ability to read communication styles of team members and clients who come from a broad spectrum of disciplines

A Pre Sales Security Consultant’s job responsibilities will include: 

·      Should be able to Deliver end to end POC Independently,

·      Convert prospects to customers through marketing, selling skills, and technical support.

·      Complete contracts, order forms, job scopes, diagrams, and specifications. Submit paperwork to sales support staff to initiate installation.

·      Inform Country Manager of activity and progress by submitting prospect lists, sales goals and commission reports.

·      Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

·      Work closely with vendors, partners and customers as well as the professional services and sales teams to design and package security solutions.

·      Understanding customer's business and technical problems.

·      Performing customer requirements analysis.

·      Demonstrate ability to produce clear, concise and technically accurate responses to product related inquiries (functional and technical) in both written and verbal form.

·      Plan and design enterprise IT security solutions.

·      Present tailored solutions to satisfy the customer needs.

·      Work with Sales Personnel to provide product, business and technical knowledge in support of Pre-Sales activities.

·      Establish yourself as the Market Segment Expert for all aspects of product and services for your assigned segment(s).

·      Develop a deep understanding of the customers, their problems and the solutions with a clear path towards achieving their business and technical objectives.

·      Support internal and external customers including Channel Partners.

·      Provide content and direction for sales channel training. In some instances, lead development of training.

·      Through interface and discussion, capture customer requirements and present the relevant technical solution at customer visits, presentations and other follow up meetings.

·      Where relevant identify key revenue generating opportunities for products and services to customers either direct or through the Sales team for the financial benefit of the company.

·      Support the Sales Manager in clarifying technical issues with clients in order to renew the Annual Maintenance Support contracts on time.

·      Update all parties on progress on a regular and pre agreed project basis.

·      Where required review technology/service offerings/products with internal and external parties as part of any evaluation or development process.

·      Write technical requirement specifications which meet customer requirements and translate these accurately to the Sales team/delivery team/success management team in the company for quotation, component ordering and successful delivery mechanism.   

·      Develop and maintain a product proficiency and competency level by attending mandatory training classes and successfully completing required levels of competency.

·      Ensure clear adherence to a technical Pre-Sales qualification process to ensure correct leveling and placement of opportunity leading to accurate quotation and excellent customer experience.

·      Report monthly to the Country Manager on Pre-Sales progress and development including progress and management against targets.

·      Refer more complex problems or decisions to others where necessary

·      Complete any other tasks that may reasonably be required from time to time.

·      Maintain accurate records of all activity reports in Net suite.

·      Adheres to all company policies, procedures and business ethics codes and ensures that they are implemented professionally.

·      Exceed all activity standards for prospecting calls, appointments, presentations, proposals and closes.

·      Liaison with Product Managers to understand details of product direction and communicate information back to customers and to the team.

·      Responsible for staying abreast of product roadmap as well as understanding the scenarios, features and functions within each of the products and how these are applied to address business and technical problems. This includes interacting with Product Management and Development on an on-going basis to stay current.

·      Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, etc.

·      Attendance at StarLink events and conferences and working with customers and Partners to stay on top of changes in business issues/requirements/regulations/Technology and understand where the market is going.

·      Responsible for staying current on competitive analyses and understanding differentiators between the company and its competitors.

·      Responsible for preparing for meetings and tailoring communications to address business needs of potential clients.

·      Responsible for providing feedback from the market to Product Management regarding products including coordinating gaps between functionality and Partner/customer demands.

·      Sets examples for team in areas of personal character, commitment, organizational and selling skills, and work habits.

·      Maintains contact with all clients in the market area to ensure high levels of client satisfaction.

·      Demonstrates ability to interact and cooperate with all company employees.

Job Specifications:

·      Must have 4 -5  years of IT security domain Pre-Sales experience and needs to have good IT security technical knowledge to fully understand the products and services provided by the company.

·      Strong understanding of customers, Channel Partners, and market dynamics and requirements.

·      Willingness to travel and work in a global team of professionals.

·      Ability to multi-task and be able to represent multiple subjects and products.

·      Ability to understand and capture business and technical requirements.

·      Ability to develop a broad awareness of the client's technical architecture and emerging technologies with enough knowledge to determine what is and is not possible.

·      Knowledge of strategic, conceptual, consultative selling.

·      Must have a full clean driving license.

Credit Controller Job Description 

We are looking to hire an experienced credit controller to expertly manage the debts of our company. As a credit controller, you will be responsible for collecting debts from our company debtors, evaluating new credit requests, ensuring timely payments of company debts, processing invoices, maintaining the sales ledger, and providing administrative support.

To ensure success as a credit controller, you should have a good eye for detail and the ability to reconcile complex company accounts. Ultimately, a top-class credit controller can maximize company profits by efficiently managing its debts.

Credit Controller Responsibilities:

Evaluating new credit requests and conducting client credit checks.
Managing and collecting debts from company debtors.
Setting up the terms of credit for new clients.
Negotiating payment plans.
Managing the collection of all payments and debts.
Responding to client inquiries.
Processing invoices.
Preparing statements and reports for the company accountant.
Managing the sales ledger.
Liaising with customers and the sales team.
Credit Controller Requirements:

Bachelor’s degree in finance, accounting, or mathematics.
Previous work experience as a credit controller.,  preferably in IT Distributor 
Good understanding of the legal complexities of loans, payment plans, and interest rates.
Proficient in Accounting and Office software.
Ability to reconcile complex debtors' accounts.
Strong communication skills.
Ability to deal with problematic clients.
 

The Pre-Sales Security Consultant role demands a broad range of skills including:

·      Must have significant customer-facing consulting/advisory Pre-Sales experience.

·      Proven track record of solving complex problems.

·      Excellent written, verbal communication and analytical skills.

·      Highly motivated with the successful ability to manage time and workload.

·      Strong technical skills and ease with software systems.

·      Must be educated to Bachelor’s Degree level or equivalent in Computer Engineering/Science or similar, with a focus on IT Security preferred.

·      Excellent analytical thought processes, and ability to leverage analytical tools such as databases, spreadsheets, programming languages etc.  

·      Experience at working both independently and in a team-oriented, collaborative environment is essential.

·      Confident negotiator and ability to ‘close the deal’.

·      Excellent interpersonal skills at all levels, including people-management, leadership and both written and verbal communication skills.

·      Ability to read communication styles of team members and clients who come from a broad spectrum of disciplines

A Pre Sales Security Consultant’s job responsibilities will include: 

·      Should be able to Deliver end to end POC Independently,

·      Convert prospects to customers through marketing, selling skills, and technical support.

·      Complete contracts, order forms, job scopes, diagrams, and specifications. Submit paperwork to sales support staff to initiate installation.

·      Inform Country Manager of activity and progress by submitting prospect lists, sales goals and commission reports.

·      Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

·      Work closely with vendors, partners and customers as well as the professional services and sales teams to design and package security solutions.

·      Understanding customer's business and technical problems.

·      Performing customer requirements analysis.

·      Demonstrate ability to produce clear, concise and technically accurate responses to product related inquiries (functional and technical) in both written and verbal form.

·      Plan and design enterprise IT security solutions.

·      Present tailored solutions to satisfy the customer needs.

·      Work with Sales Personnel to provide product, business and technical knowledge in support of Pre-Sales activities.

·      Establish yourself as the Market Segment Expert for all aspects of product and services for your assigned segment(s).

·      Develop a deep understanding of the customers, their problems and the solutions with a clear path towards achieving their business and technical objectives.

·      Support internal and external customers including Channel Partners.

·      Provide content and direction for sales channel training. In some instances, lead development of training.

·      Through interface and discussion, capture customer requirements and present the relevant technical solution at customer visits, presentations and other follow up meetings.

·      Where relevant identify key revenue generating opportunities for products and services to customers either direct or through the Sales team for the financial benefit of the company.

·      Support the Sales Manager in clarifying technical issues with clients in order to renew the Annual Maintenance Support contracts on time.

·      Update all parties on progress on a regular and pre agreed project basis.

·      Where required review technology/service offerings/products with internal and external parties as part of any evaluation or development process.

·      Write technical requirement specifications which meet customer requirements and translate these accurately to the Sales team/delivery team/success management team in the company for quotation, component ordering and successful delivery mechanism.   

·      Develop and maintain a product proficiency and competency level by attending mandatory training classes and successfully completing required levels of competency.

·      Ensure clear adherence to a technical Pre-Sales qualification process to ensure correct leveling and placement of opportunity leading to accurate quotation and excellent customer experience.

·      Report monthly to the Country Manager on Pre-Sales progress and development including progress and management against targets.

·      Refer more complex problems or decisions to others where necessary

·      Complete any other tasks that may reasonably be required from time to time.

·      Maintain accurate records of all activity reports in Net suite.

·      Adheres to all company policies, procedures and business ethics codes and ensures that they are implemented professionally.

·      Exceed all activity standards for prospecting calls, appointments, presentations, proposals and closes.

·      Liaison with Product Managers to understand details of product direction and communicate information back to customers and to the team.

·      Responsible for staying abreast of product roadmap as well as understanding the scenarios, features and functions within each of the products and how these are applied to address business and technical problems. This includes interacting with Product Management and Development on an on-going basis to stay current.

·      Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, etc.

·      Attendance at StarLink events and conferences and working with customers and Partners to stay on top of changes in business issues/requirements/regulations/Technology and understand where the market is going.

·      Responsible for staying current on competitive analyses and understanding differentiators between the company and its competitors.

·      Responsible for preparing for meetings and tailoring communications to address business needs of potential clients.

·      Responsible for providing feedback from the market to Product Management regarding products including coordinating gaps between functionality and Partner/customer demands.

·      Sets examples for team in areas of personal character, commitment, organizational and selling skills, and work habits.

·      Maintains contact with all clients in the market area to ensure high levels of client satisfaction.

·      Demonstrates ability to interact and cooperate with all company employees.

Job Specifications:

·      Must have 4 -5  years of IT security domain Pre-Sales experience and needs to have good IT security technical knowledge to fully understand the products and services provided by the company.

·      Strong understanding of customers, Channel Partners, and market dynamics and requirements.

·      Willingness to travel and work in a global team of professionals.

·      Ability to multi-task and be able to represent multiple subjects and products.

·      Ability to understand and capture business and technical requirements.

·      Ability to develop a broad awareness of the client's technical architecture and emerging technologies with enough knowledge to determine what is and is not possible.

·      Knowledge of strategic, conceptual, consultative selling.

·      Must have a full clean driving license.